Privacy Policy

1. Information We Collect

We collect information you provide directly when you use our services, including:

• Name, email address, phone number, and country when you submit an inquiry or booking form
• Passport details and emergency contacts required for trek permits
• Medical information relevant to high-altitude safety
• Payment information processed through our secure third-party payment provider
• Communication records when you contact us via email, phone, or chat

2. How We Use Your Information

We use the information we collect to:

• Process your trek bookings and manage your itinerary
• Communicate important updates about your trek (weather, schedule changes, safety alerts)
• Obtain necessary permits and registrations on your behalf
• Provide customer support before, during, and after your trek
• Send you relevant information about our services (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and ensure trekker safety

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Government authorities for trek permits and TIMS registration (required by Nepali law)
• Our local guides and porters for safety coordination during your trek
• Third-party payment processors for secure transaction handling
• Insurance providers in case of emergency evacuation (with your consent)
• Service providers who assist with logistics (transport, accommodation partners)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure storage on servers with industry-standard protections

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking records are kept for 7 years for legal and tax purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

7. Cookies

Our website uses cookies to enhance your browsing experience. Essential cookies are required for the site to function. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: privacy@treknepal.nirajp.com.np
Address: Thamel, Kathmandu, Nepal